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SHIPPING & RETURNS

SHIPPING POLICY

Unless otherwise noted within the item description, we ship USPS first class or priority mail, depending on the weight of your package. Our typical processing time is 3-5 business days, meaning that your item will be ready for shipment within 3 to 5 days after you place your order. When your item ships, you will receive a tracking number. This number provides you with an expected delivery date and details of where your package is throughout the courier system.

 

Delivery time for items fulfilled by one of our vendors may differ based on their shipping methods; the time varies depending on the carrier. Please expect these shipments to take longer to arrive. Included within this timeframe is the production time to process the order. Depending on the distribution location, time of the year, and destination location, your order can take 10 to 45 days to arrive. However, the built-in protection time for these orders is 60 days. When your item ships, you will receive a tracking number. This number provides you with an expected delivery date. When the seller ships the package, the tracking number can take up to 10 business days to become functional. Sometimes tracking numbers may take a while to update, and all tracking messages may appear all at once after a few days.

RETURN & EXCHANGE POLICY

We do not offer exchanges. However, we want you to be satisfied with your order and service. Therefore, if you have a problem with your order, please notify us immediately. If the returned item is unused and still in sellable condition, return it to us, and we'll gladly offer you a refund of the purchase price. You have five (5) days from receiving the item(s) to return your order as long as the items are in perfect condition, in their original packaging, and any safety seals are not damaged.  If we find the product is not in fully resalable condition, we reserve the right to refuse a refund on the item

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If you are returning an item because of an error on our part, we will refund the cost of the item, the delivery charges incurred in sending the item to you, and pay your costs of returning it to us. Otherwise the cost to return the item is non-refundable. 

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We do not refund items that melted due to the weather during transit.

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