We want you to be satisfied with your order and service. Therefore, if you have a problem with your order, please notify us immediately. If the returned item is unused and still in sellable condition, return it to us, and we'll gladly offer you a refund of the purchase price. You have five (5) days from receiving the item(s) to return your order as long as the items are in perfect condition, in their original packaging, and any safety seals are not damaged. If we find the product is not in fully resalable condition, we reserve the right to refuse a refund on the item. If you are returning an item because of an error on our part, we will refund the cost of the item, the delivery charges incurred in sending the item to you, and pay your costs of returning it to us. Otherwise, the cost to return the item is non-refundable. We do not offer exchanges.

Unless otherwise noted within the item description, we ship USPS first class or priority mail, depending on the weight of your package. Our typical processing time is 3 to 5 business days, meaning that your item will be ready for shipment within 3 to 5 days after you place your order. When your item ships, you will receive a tracking number. This number provides an expected delivery date and details of your package's location throughout the courier system.

No. We do not ship internationally at this time.

Once your order ships, you will receive a shipping notification and tracking number. Please allow the USPS at least 24 hours to scan and register the tracking number. One of the main reasons for delays is that postal workers only scan some packages. Therefore, it probably was not scanned if you have yet to receive your item after the estimated delivery date. You then have two options: File a Missing Mail search with the USPS. To do this, go to www.USPS.com, type Missing Mail in the search field, and follow the prompts. Or, let us know if you are still waiting to receive your package. We will file the missing mail claim for you. It can take 5-14 days to locate lost packages. If the USPS cannot find the package within 30 days, we will offer you a full refund. If your tracking number shows that your package was delivered, but you did not receive it, please do the following: Verify that you provided the correct shipping address. Check-in with others who might have received the package for you. Contact your local post office and inquire if the package is being held; give them the tracking number to verify. We do not investigate or provide refunds for any orders marked "Delivered" by USPS.

Orders are sometimes processed the day they are received. Likewise, you will receive a notification when your package's shipping label is created. Unfortunately, once the label is created, it is too late for us to make changes to your order. However, if your order has yet to be processed (or shipped), Email us immediately with your correct address. We will create a custom label with the new address you provided. If your package is returned to us because you provided an incorrect address, we will refund you the cost of the item if it is still in sellable condition. Unfortunately, no refund will be made if the package is lost due to an incorrect address that you provided.

If your item arrives damaged, Email us the details immediately and include photos. We will file a claim with the USPS. Our policy is to give you a refund, not replace the damaged item. Damaged refers to items that arrived shattered, cracked, etc. It does not include items that melted while in transit. Please read our policy that explicitly addresses melted items.

If you live in a climate prone to high temperatures, there is a possibility your candle or soap will melt in transit. Therefore, please consider placing your order during cooler temperatures or arranging to pick up your order from the post office. We carefully package your item to ensure it will arrive in one piece; however, we do not package to accommodate extreme weather conditions. Unfortunately, we do not refund items that melted due to weather during transit.

Our hand-poured soy candles are made from high-quality, 100% all-natural wax and produced in small batches using no dyes or synthetic additives. Soy wax is non-toxic, biodegradable, and vegan. It offers superior aesthetics, slow burn time, and an excellent scent throw.

Sorry, we do not offer gift messaging or wrapping at this time.